Job Description


Property Management Consultant

Category: Corporate Office
Location: 5501 Headquarters Dr
Plano Texas 75024

Upbound Group 

 

Property Management Consultant

 

JOB PURPOSE:

Supports Rent-A-Center's physical locations by providing property management services, including managing HVAC and signage projects, ensuring lease enforcement, and overseeing repair and maintenance activities for stores and field team members within a defined region. This position, reporting to the Sr. Manager, Property Management, is based in Plano, Texas.

 

KEY RESPONSIBILITIES:

  • Manage property management aspects of a 3M sf portfolio across the assigned territory.
  • Oversee capital projects and R&M budget adherence exceeding $1M within the designated territory.
  • Achieve cost savings through lease responsibility discernment, contract compliance, vendor selection, and call deflection.
  • Administer fiscal tasks, including recording cash flow, tracking YTD spend, and processing national vendor invoices.
  • Respond promptly to emergency service requests during business hours and after-hours during an assigned on-call rotation.
  • Maintain detailed call log notes following industry standards for legally documenting Landlord interactions.
  • Identify, manage, and mitigate risks by adhering to best practices, safety protocols, and repair and maintenance SOPs.
  • Lead projects requiring remediation and restoration due to flooding, fire, etc.
  • Formulate professional communications and provide updates to all tiers, including executive leadership.
  • Support store management with repair and maintenance of the building and equipment therein, pursuant to Lease responsibility.
  • Communicate issues and responsibilities to store management and Landlords.
  • Dispatch work orders, review and obtain approval for repair and maintenance bids.
  • Document issue status within Lucernex and communicate regular updates to all involved parties through project completion.
  • Manage vendor relations and procurement activities related to assigned projects.
  • Process Landlord-invoiced bill-backs, confirming tenant contribution as per the Lease agreement.
  • Resolve conflicts through negotiation and effective problem resolution.
  • Perform regular audits of fixed asset HVAC expenses, bill Landlord, and track all recoveries.
  • Manage collections efforts as required for work performed in self-help or emergency situations without the Landlord’s approval.
  • Identify and communicate change-orders in projects to ensure appropriate planning measures are taken.

 

JOB REQUIREMENTS:

  • Property Management experience required.
  • Minimum of 3 years of project management or related experience.
  • Retail industry experience strongly preferred.
  • Working knowledge of commercial leases.
  • Working knowledge of Microsoft Office including Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Comfortable with negotiations on the phone.
  • Excellent organizational and time management skills.
  • Excellent problem-solving skills.
  • Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
  • Self-motivated with a Customer Service mindset.
  • Even-tempered demeanor.
  • MUST be able to work in office Monday through Friday (Plano, TX)

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