Job Description

Retail Operations Manager

Category: Corporate Office
Location: 5501 Headquarters Dr
Plano Texas 75024

Upbound Group


Retail Operations Manager



The Sr. Manager of Operations Support will play a key role in day-to-day management for the Operations Support department as well as identifying issues and opportunities and helping to implement change in our operations.  This position will support key strategic initiatives and business development projects with will impact stores, coworkers and customers.  This position will help execute major initiatives across the core business and make use of operational knowledge to coordinate cross-functionally, help prioritize resources and provide direct support.



  • Identifies opportunities through store visits and monitoring of financials and key indicators, making recommendations, standardizing best practices and improving processes.
  • Partner with Operations leadership in developing business plans enabling Corporate Strategy
  • Build comprehensive test plans for any new initiative; monitor, then organize learnings and build solutions to implement in partnership with executive leadership
  • Serve as a liaison with IT to develop, test and implement business solutions
  • Identify cost containment and top-line growth opportunities and assist functional support areas and Operations with recognizing opportunities to improve
  • Assists the store operations team to accomplish financial objectives by reviewing and analyzing variances and initiating corrective actions.
  • Prepare presentations and materials related to initiatives and Operations strategic direction.


  • Leads process improvements in collaboration with other support teams.
  • Further a culture of continuous improvement
  • Respond to ad-hoc requests and inquiries to support business leaders.


  • Day-to-day management/leadership for part of the Operations Support department 
  • Manage and oversee field support components for the POS and CRM systems.
  • Conduct weekly 1:1 meeting with direct reports, participate in annual review process and performance manage as needed.


  • Project planning competencies (e.g., ability to define a project, develop appropriate work plans and drive those plans to completion)
  • Excellent organization and management skills with strong project and time management
  • Solid understanding of the interrelationship between the revenue and cost sides of our business model
  • Proficiency with Excel sufficient to perform spreadsheet analysis
  • Must possess superior communication and presentation skills, both verbal and written
  • Openness to new ideas and new ways of thinking
  • Strong financial acumen is necessary. 

Leadership/ Management/ Behavioral Skills & Expertise level required 

  • Prior people management experience including development, coaching, mentoring and strong self-awareness and emotional intelligence.
  • Ability to lead, influence, and create alignment across multiple functional areas in order to drive change in accordance with initiative objectives and plans.
  • Capable of working independently with limited direction, as well as part of a cross-functional team, and ability to work well with all levels of our Store Operations
  • Strong communication, relationship building and interpersonal skills.


  • Bachelor’s degree preferred.
  • A Minimum of 5 years business-to-business experience
  • A minimum of 10 years of retail operation experience and a proven track record of success




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