Job Description

Field Collection Specialist - Grand Prairie

Category: Corporate Office
Location: 5501 Headquarters Dr
Plano Texas 75024
Job ID: 344772

JOB PURPOSE: Manage customer accounts and meet company account management goals and expectations by resolving past due accounts; while adhering to company standards, policies, and procedures.  Use company vehicle to complete field visits and pick-ups in a manner consistent with RAC mission statement.



Account Management:

  • Coordinate with sales team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Follow all policies and procedures and adhere to all standards

Customer Pick-ups:

  • Load and unload trucks per policy to protect merchandise
  • Pick-up merchandise from customer homes as scheduled
  • Keep assigned vehicle(s) clean and maintained, as required, for safe operation
  • Follow all safety, handling and transportation procedures to avoid personal injury and property damage
  • Ensure personal compliance with applicable DOT regulations



  • Appropriate operator’s license per state/federal regulations
  • Working knowledge and compliance of DOT regulations
  • High school diploma or equivalent
  • Friendly with good communication skills
  • Good reading, speaking, listening, and customer orientated skills
  • Ability to work with minimal supervision



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