JOB PURPOSE: Manage customer accounts and meet company account management goals and expectations by resolving past due accounts; while adhering to company standards, policies, and procedures.  Use company vehicle to complete field visits and pick-ups in a manner consistent with RAC mission statement.

KEY RESPONSIBILITIES:

Account Management:

• Coordinate with sales team to assist in resolving past due accounts
• Maintain accurate records of past due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards

Customer Pick-ups:

• Load and unload trucks per policy to protect merchandise
• Pick-up merchandise from customer homes as scheduled
• Keep assigned vehicle(s) clean and maintained, as required, for safe operation
• Follow all safety, handling and transportation procedures to avoid personal injury and property damage
• Ensure personal compliance with applicable DOT regulations

JOB REQUIREMENTS:

• Appropriate operator’s license per state/federal regulations
• Working knowledge and compliance of DOT regulations
• High school diploma or equivalent
• Friendly with good communication skills
• Good reading, speaking, listening, and customer orientated skills
• Ability to work with minimal supervision

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