Job Description

Manager - CRM and Supply Chain

Corporate Office
5501 Headquarters Dr
Plano Texas 75024
Job ID:
Job Description:

JOB PURPOSE:  Provide management and guidance to the Application Development Team staff, focusing on the implementation of new and enhanced applications, high availability and quick resolution of the services delivered by implemented applications. This position has responsibility for all support aspects of the corporation's proprietary software application including integration with standard 3rd party applications, corporate and retail applications. Maintain, close liaison with various operational, project, development and product teams as well working within the Technical Services organization to ensure ongoing service and support can be maintained to a defined service level.




  • Supervise onshore and offshore personnel including determining workload and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary actions
  • Act as a resource to team members, participates in team and professional meetings and gives input as to needs of customers
  • Meet needs of a diverse staff and customer base by promoting and providing a satisfying work environment
  • Supervise the daily work of all application development staff to ensure commitments are on time, on budget and on quality.
  • Fosters a culture of continuous improvement in all areas of technology



  • Co-own the product roadmaps for Salesforce CRM, B2B Commerce, Supply Chain/Inventory management
  • Provide guidance and support to the internal and external development team in the architecture, design, development, and delivery of business technology solutions
  • Collaborate with various development teams on systems/application design enhancements and systems/application serviceability.
  • Stay abreast of emerging technologies in the assigned business and technology domains
  • Be aware and ensure compliance with established design, testing and documentation standards and practices which are applicable to the project/product/application and are current within the department.
  • Create or maintain as required software documentation on all production applications
  • Work with 3rd party technology companies as needed to implement technology solutions to customers.
  • Recommend and enforce company application coding standards
  • Vendor management as required for COTS applications and middleware tools.
  • Configuration management of source code and control of released versions, and documentation.
  • Enforce adherence to RAC's IT SDLC processes and standards





  • Bachelor's degree required.
  • Minimum of 10 years professional experience including over 3 years of experience managing technical teams across global organizations required.
  • Working knowledge of development technologies in deploying and supporting proprietary and vendor package applications.
  • Strong Experience with Salesforce technologies including Service Cloud, B2B commerce
  • Experience in designing and developing integrations (services) using AWS technology stack
  • Understanding of supply chain, inventory management in a Retail setting.
  • Experience negotiating with business stakeholders on the priority of deliverables.
  • Experience with source control tools (GIT) and issue tracking systems (Jira, Confluence) required.
  • Strong understanding of relational database concepts.
  • Experience writing technical specifications.
  • Ability to interface with business areas and effectively translate business needs into technology-based business solutions.
  • Strong customer service orientation.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts using strong presentation skills.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and tactically implement them.
  • Must be flexible and willing to undertake a wide variety of challenging tasks
  • Solid business acumen, the ability to effectively lead all phases of software development and project life cycles

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