Job Description


LMS Specialist

Category:
Corporate Office
Location:
5501 Headquarters Dr
Plano Texas 75024
Job ID:
341006
Job Description:

Job Purpose: Responsible for the day-to-day technical administration of the company’s Learning Management System (LMS), including management of training events, reporting, and system maintenance; additionally provide operational support by assisting both Corporate and Franchise end users with system-related issues.

 

Key Responsibilities:

  • Day-to-day system Learning Management System (LMS) administration (e.g. create courses and programs, create and maintain user groups for assignments, process user assignments, create reports, manage compliance data, test software upgrades, etc.)
  • Manage all testing, publishing, and delivery of content within the LMS
  • Review system releases to UAT and production environments and assist in guiding implementation of new system features; provide guides and job aids where needed
  • Identify and  research Process improvements to learning management system and day to day reporting
  • Visualizes data for business purposes using both qualitative and quantitative methods, to convey/storytell data, to leadership using advanced Excel Macros/Queries and Power BI
  • Handles Administration in the learning management system to Generate accurate and visualized data reporting using Excel and PowerBI on Learning Objects in the Learning Management system, to leadership
  • Documents processes and contributes to user manuals, job aides and additional resources and updates them as necessary
  • Documents processes for compliance reporting and contributes this documentation to shared knowledge drive
  • Tests 3rd party software and content for integration into the LMS and serves as liaison to outside vendor as LMS subject matter expert when needed
  • Maintain accurate training records within the system
  • Partner with instructional designers and training managers to assess and recommend the optimum structure and delivery of training courses and programs developed
  • Works closely with unit super-users, trainers and administrative staff on entering data, pulling reports, and performing other functions in the LMS
  • Provide proactive, timely and knowledgeable customer service support to all coworker inquiries in regards to training and the company’s learning management system
  • Additional duties as assigned.

Job Requirements:

  • Bachelor’s degree in related field
  • Certification in related field preferred
  • Three to Five years progressive experience with LMS administration (ADP Vantage LMS preferred)
  • Demonstrated ability to communicate effectively both written and verbally to team members at Executive levels
  • Experience with an issue ticket tracking system (ServiceNow preferred)
  • Understanding of e-learning standards, including SCORM, AICC, xAPI preferred
  • Proficient use of basic of e-learning authoring tools and web-based learning applications preferred
  • Knowledge and proficiency with Microsoft Office Suite, specifically Excel, PowerBI,Word­­, and Outlook
  • Exceptional organizational and multi-tasking skills with a strong attention to detail
  • Exceptional analytical and problem solving skills

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