Job Description

VP-Digital Products, Application & Services

Corporate Office
5501 Headquarters Dr
Plano Texas 75024
Job ID:
Job Description:

In partnership with company leadership team, this role will be actively involved and lead in developing the vision and a road map to execute current and future new business activities.

  • Support and Refine current plan for the product roadmap including setting time frames and successfully drive to fruition and release.
  • Develop future plan for new products and enhancements including time frames, release and time to market.
  • Direct the full software development cycle.
  • Establish, refine and supervise the software development process, setting short-term objectives and assessing progress as defined by the selected software development methodology.
  • Manage activities so that products are developed on schedule, maximum efficiency and within quality standards and cost objectives that meet market demands.

Product Quality Assurance

  • Promote achievement of high quality products through extensive and fool-proof yet efficient quality assurance process.
  • Integrate review and quality testing in the development cycle to ensure efficiency, avoid repeated errors and rejects, and ensure all the requirements are appropriately addressed.
  • Ensure that products and enhancements provide optimum solutions consistent with what customers need and improve their workflow and usage experience.

Product Management

  • In partnership with internal business owners, help direct product and enhancement requirements gathering for software, platform, and web-based solutions including workflow, wireframes, mockups and prototype consistent with both strategic intention of the company as whole (sales, marketing, implementation, support and operations) and clients/customers.
  • Collaborate with designers (UX/UI), project managers, operations and Product User Groups to successfully achieve high-quality and useful products.
  • Review and approve proposed development releases and manage the release process.

Overall Management, Execution, Operations and Maintenance

Strategy & Planning

  • Identify technology trends and evolving social behavior that may support or impede the success of the business. Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the company’s services.
  • Establish a governance process that meets government, partner, and company expectations for customer information privacy and other regulatory compliance.
  • Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
  • Acquisition, maintenance and cost-effective technology including internal infrastructure, systems and client integration.
  • Prepare department budget and resource/infrastructure requirements.

Execution & Implementation

  • Direct management of engineers/developers (on-shore and off-shore), DBAs, QA staff, product management, infrastructure and production support teams as well as technology partners and vendors.
  • Monitor and report progress and status of development activities
  • Take charge and accountability of product releases and deployment consistent with timeline commitments.

Collaboration, Operations & Maintenance

  • Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
  • Define and communicate company values and standards for acquiring or developing systems, equipment, or software within the company. Ensure the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.
  • Ensure that technology standards and best practices are maintained across the organization.
  • Ensure company technical problems are resolved in a timely and cost-effective manner.
  • Develop, track, and control the product management, development and deployment of annual operating and capital budgets for purchasing, staffing, and operations.
  • Display high-performance, high-energy leadership to direct team, collaboration with company leadership team

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