Job Description

Business Process Engineer

Corporate Office
5501 Headquarters Dr
Plano Texas 75024
Job ID:
Job Description:

JOB PURPOSE:  Position is primarily responsible for RPA Processes at Rent-A-Center. This includes seeking out potential processes that can fit into the RPA model, gathering and documenting processes, managing backlog priority, working with offshore developers, troubleshooting issues within RPA processes. They may be called to assist in carrying out the primary actions of a Business Analyst for other initiatives.



Exemplify the core values and mission statement of Rent-A-Center. Contribute to our Serving Culture by having a winning spirit, acting with a Servant’s Heart and bringing honor to the team.



Business Process Engineer II


  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
  • Create and maintain updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.
  • Research, define and document current “As is” business processes and recommend improvements
  • Serve as the conduit for the flow of requirements between the customer community (both internal and external) and the technology and support teams, including offshore teams.
  • Improve manual or current RPA processes by studying current practices and update procedures to increase efficiency.
  • Maintain industry knowledge of RPA systems.
  • Work with vendor/development staff to implement new automated processes, applications or application components.
  • Build and maintain positive working relationships with internal and external contacts.
  • Work with Development/QA teams to ensure deliverable are meeting documented requirements and business expectations.
  • Research new tools to optimize RPA related tasks.
  • Creation of structured project plans and ability to lead execution of the plan for small to medium projects
  • Represent Team in a variety of meeting settings with different levels of personnel in attendance.
  • Communicate changes in daily processes to appropriate teams/users.
  • Execute defined deployment tasks to promote code through each environment as part of the application’s SDLC.
  • Additional project duties as assigned.






Business Process Engineer II

  • Bachelor's degree in Computer Science or 2 to 3 years of relevant experience.
  • Solid knowledge of Automation Anywhere
  • Solid knowledge of ServiceNow
  • Excellent written and verbal communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to identify root causes to business problems and guide the business to innovative solutions
  • Able to multi-task with great time management and prioritization skills
  • Advanced understanding of all phases of the software development life cycles
  • Strong knowledge of Project Management and Product Assurance principles and practices preferred.
  • Experience in Agile and Scrum preferred.
  • Must be self-motivated, independent, resourceful


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