Job Description

Customer Account Rep/Customer Service Rep

Franchise Stores
145 Lindberg Ave.
Atmore Alabama 36502
Job ID:
Job Description:

It's Your Career. Own it!

We make it easy to own your success. At Rent-A-Center Franchising International Inc., we have a no credit, worry-free policy. That's because we believe in putting people in control of their future. This same belief extends to our talented team members. We help you make your career what you want it to be.

Customer Account Representative

The role of Customer Account Representative can mean different things at different places. Around here, it signifies that you are on the move. If you like sitting behind a desk, watching the clock, then this isn't the role for you. But if you're just as likely to break a sweat as you are to smash a sales goal, then apply today. We're seeking driven individuals capable of managing different accounts while treating each customer as though they were your only one. Of course, you also help ensure customer accounts stay up to date and adhere to company standards. The bottom line is that you are seeking more than a job. You are seeking a career. That's what being a Customer Account Representative at Rent-A-Center Franchising International Inc. is all about. Are you ALL in?

As an Customer Account Representative you would be responsible for:

  • Greet and assist customers with a positive attitude
  • Prospect for new business by telemarketing and distributing print materials
  • Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone with to promote timely payments
  • Collect customer payments and meet daily/weekly collection standards
  • Obtain new rental orders on the sales floor and over the phone; complete rental agreements as required
  • Refurbish merchandise to like new condition
  • Maintain cleanliness and organization of showroom
  • Taking inventory and moving items around storage and the stock room
  • Complete customer service calls in a timely manner as assigned
  • Making daily deliveries of furniture to customers including loading and unloading of items, set-up and installation of items
  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Regular lifting of heavy items 25+ pounds
  • Deliver/Pick-up merchandise to/from customer homes in company provided vehicle
  • Install and set up merchandise, and instruct customers on proper use of merchandise
  • Other duties as assigned


  • One years retail sales, customer service/customer facing experience and internet sales experience
  • Valid Driver's License with good driving history
  • GED or High School Diploma Required
  • Strong competitive sales orientation
  • Ability to adapt to new technologies and platforms
  • Strong organizational skills
  • Friendly with strong communication skills
  • Excellent customer service skills
  • Must be at least 18 years of age

COMPANY BENEFITS Available to Full Time Employees

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Discounts
  • Paid Time Off
  • Holiday Pay for Hourly Employees


Why should you work at RAC?

Move your career to the center of an industry-leading company. Creating opportunity for others is what we're all about. That's why we make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yeah, you can do all that here. And then some.

Everything we do is about enriching people's lives. Yours included. You can work your way to the future you want. We'll help you own it.


DISCLAIMER: This job posting is for a position with an independent franchise entity. Each franchise location is individually owned and operated. Benefits may vary from franchise to franchise location.

The independent franchisee, and not Rent-A-Center Inc., is alone responsible for all employment related matters in this retail location, including but not limited to hiring, firing, disciplinary action, supervisions, staffing and scheduling. Rent-A-Center Inc. will not have control over where you receive an interview and will not receive notification regarding where or not you are ultimately hired. Rent-A-Center Inc., is not responsible for the employment policies and practices of independent franchisees and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Rent-A-Center Inc., will be your employer.


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