Job Description

Customer Service Agent

Corporate Office
13907 Minuteman Dr 5th Floor
Draper Utah 84020
Job ID:
Job Description:


As a Customer Service Representative, you will take inbound calls to assist customers by answering questions regarding their lease agreement, help manage customer payment scheduling, process payments, and close paid leases. Customer Service Agents provide necessary support to the customer in various stages during the lease servicing process.


Hourly pay starting at $16/hour day of employment, depending on qualifications and experience.

Eligibility for performance bonus each month on top of an hourly rate.


Full-time positions are available now!

We are closed on Sundays and you are only required to work every other Saturday.

The Customer Service Department is open Monday - Friday from 6:00 am to 7:00 pm and Saturday 7:00 am to 4:00 pm.

Position Functions

  • Perform inbound calls with any applicable party
  • Help customers process ACH and credit card payments
  • Manage lease payment schedules
  • Data Entry when needed
  • Coordinate with other departments to best meet the customer’s needs
  • Provide outstanding, caring customer support to all customers


Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you’ll experience:

  • Wonderful opportunities for movement (because we’re growing so fast!)
  • Company catered lunches provided, at least, monthly
  • Company activities (Ping-Pong tournaments, health pushes, etc.)
  • A beautiful office centrally located near a trax and frontrunner station
  • Department snacks and treats
  • Employee referral bonus program

After 60 days you’ll have access to:

  • Medical insurance
  • Dental plans
  • Vision plans
  • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
  • Health Savings Account (HSA) with Company Match
  • Company paid holidays
  • Paid time off (PTO)
  • After 90 days, you will have access to our 401(k) plan

Company Description

Acima based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you’ll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.



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