ACIMA

As a Bilingual Customer Service Representative, you will primarily take inbound calls in both English and Spanish to assist customers by answering customer questions regarding their lease agreement, help manage customer payment scheduling, process payments, and close paid leases. You will provide support as necessary to the customer in various stages during the lease servicing process.

Compensation

Hourly pay starting at $16/hour, depending on qualifications and experience. Bilingual agents are eligible for a language differential.

Eligibility for performance bonus each month on top of an hourly rate.

Scheduling

Full-time positions are available now!

We are closed on Sundays and you are only required to work every other Saturday.

The Customer Service Department is open Monday - Friday from 6:00 am to 7:00 pm and Saturday 7:30 am to 4:00 pm.

Position Functions

• Receive inbound calls with any applicable party, in this position you will rarely make any outbound calls
• Help customers process ACH and credit card payments
• Manage lease payment schedules
• Data Entry when needed
• Coordinate with other departments to best meet the customer’s needs
• Provide outstanding and caring customer support to all customers

Requirements:

At least 1 year of Call Center Customer Service experience is preferred but not required

• Fluent in English and Spanish
• Excellent phone etiquette and demonstrated customer service skills
• Reliable - great attendance & time management
• Computer savvy; ability to type 40 WPM to 60 WPM is preferred
• Team cooperation and coordination to reach department goals
• Basic mathematical knowledge of percentages and payment processes
• Ability to perform efficiently and friendly in a fast-paced environment
• Strong oral and written communication skills
• Effective listening skills with the ability to act on what is learned