Job Description

Merchant Success Representative

Corporate Office
13907 Minuteman Dr 5th Floor
Draper Utah 84020
Job ID:
Job Description:

Merchant Success Representatives (MSRs) work with our current retailers to increase lease volume within a portfolio of merchants,  provide support,  and explain Acima’s leasing product. They resolve issues at the point-of-sale with merchants and conduct periodic health checks on accounts within their portfolio. Acima has proven that a strong MSR can increase the lifetime value of merchants through facilitating onboarding with merchants and developing professional relationships with merchants. Ideal candidates will have an ambitious work-ethic as it requires 40-50% of the day working on the phone with our merchant partners. 


Position Functions:

  • Increase revenue/lease volume
  • Train merchants to use the merchant portal and all aspects of the business.
  • Work with merchants on lease applications, funding, and adjustments.
  • Navigate and maintain key account information in CRM (Salesforce).
  • Develop & maintain expert-level understanding of Acima’s lease-to-own product
  • Builds & maintain relationships with key account contacts
  • Diagnose pain points with merchants and Acima’s product
  • Lead in cross-department collaboration
  • Manage sales pipeline to increase company lease fulfillment
  • Support Regional Vice President (RVP), Area Sales Managers (ASM), and Inside Sales Representatives (ISR)



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