The InContact Analyst is responsible for overseeing the day-to-day real time operations of the Contact Center and making key decisions and recommendations to leadership through analytical modeling. The Functional Analyst will support testing and implementation of a large technology project. Ideal candidates for this role will use their technical and analytical skill to drive
efficiencies and provide insights that facilitate an optimal customer service experience. This candidate will also use troubleshooting expertise on Contact Center applications to provide Tier 1 Support as needed. The main system utilized is NICE InContact (CXone) so prior exposure will be essential.
Benefits & Compensation
Acima understands that employment is the sum of many parts. Our compensation is very competitive, starting at $50,000+ annually based on experience and qualifications. Our total benefits round out what we feel is a complete package. From day one you’ll experience:
After 60 days you’ll have access to:
After 90 days, you’ll have access to our 401(k) plan
Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers financing options for life necessities that otherwise would not be available to them. We help with financing options from tires/wheels to furniture and appliances. Acima blends the use of innovative online technology with a fast and easy application process for thousands of retailers nationwide. Customers love us because we make the impossible possible. Retailers love us because we make it easy for them.
Acima is growing at a tremendous rate. Recognized as one of the fastest growing companies (by the Mountain West Capital Network and the Utah Business Magazine) we need awesome people to continue to propel that growth. Here you’ll find a place where you can learn, progress and grow professionally. You’ll be challenged to think creatively, work hard and make smart decisions.