The Customer Relationship Manager demonstrates the highest quality of customer engagement by effectively managing rental accounts and meeting company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through account management, sales activities and providing exceptional customer service. The Customer Retention Manager accomplishes these in a way that is consistent with the RAC mission statement and core values.
The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker will sometimes lift and/or move (push/pull) heavy items and merchandise up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Hours of Work
This is a full-time position, and days and hours of work are Monday through Saturday, store open to close hours.