Job Description

Bilingual Lease Processing Agent

Corporate Office
13907 Minuteman Dr 5th Floor
Draper Utah 84020
Job ID:
Job Description:

Bilingual Lease Processing Agents provide outstanding customer service to our merchants and customers through phone, email, and chat in both English and Spanish. Lease applications are processed using Acima’s own online lease origination portal. Agents are on the front-line in assisting to help the leases become funded through document review, problem solving, and customer satisfaction. Agents main goal is to provide support to the customers and merchants during the various stages of the lease funding process while creating long lasting relationships within the Acima team.


Position Functions

  • Auditing applications to ensure accuracy
  • Merchant and customer support through phone, email and chat during application process
  • Phone punctuality -- 80% of the support provided is via phone
  • Documentation review, i.e. IDs, invoices, and lease agreements, for quality assurance
  • Communicate with the applicant's bank to confirm banking information when needed
  • Work directly with coach to provide continuous growth and development

Schedule and Hours

Full-time positions available now!

Our department is open Monday – Saturday from 7:00 am – 10:00 pm and Sunday from 7:00 am – 9:00 pm.

As the department must mirror our merchants’ hours. You will be required to work one day in the weekend. Our Agents also have one scheduled day off during the week to provide work/life balance.


Benefits & Compensation

Pay is dependent on experience and qualifications, compensation starts at $16 an hour day of employment. Shift differential pay is awarded for weekends and time worked after 5 pm.


Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more.


Company Description

Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you’ll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.

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