Job Description

Training Program Manager

Corporate Office
5501 Headquarters Dr
Plano Texas 75024
Job ID:
Job Description:

JOB PURPOSE: Responsible for leading the design and development of programs necessary to support a blended learning approach to engage, equip and empower coworkers at all levels in the organization.


·        Manages the design, development and delivery of training programs and content, including guiding the conceptual design and implementation of large-scale projects and overseeing timelines to ensure all deliverables are completed and project goals are met within the specified time frame.

·        Mentors, encourages, develops and trains junior level designer and developers to aid in professional development; partners within the team and with departments to collaboratively identify solutions and achieve project goals.

·        Serves as a training consultant and directly communicates with the team and with appropriate departments across the organization as well as with third parties, ensuring a constructive two-way flow of information on all assigned projects.

·        Reviews existing learning programs on a continuous basis to ensure relevancy, accuracy of content and appropriateness of delivery methods – applies feedback, initiates edits, updates and/or re-designs content to ensure all such programs remain in alignment with business, human resources and training objectives and expectations.

·        Uses available tools and resources effectively to develop training deliverables that meet the needs of the learner and achieves program/project objectives; produces work of a consistently high quality that adheres to company and team standards and protocols.

·        Serves as a creative problem-solver to identify new solutions by researching alternative learning, design, operational or technology options to design and develop learning deliverables; supports a culture of continuous learning in our team

·        Performs other duties as assigned


·        Bachelors degree in related field or equivalent work experience

·        5+ years progressive experience in the design and development of learning plans or comparable operational and training experience required. A proven working knowledge of adult learning theories is required

·        Exceptional project management, organizational, multi-tasking, creativity, writing and communication skills – strong attention to detail, and possesses a proven results orientation

·        Strong interpersonal/communication skills with the ability to work effectively at all levels of the organization

·        Ability to work effectively and demonstrate flexibility to react to changing priorities in a dynamic business environment

·        Advanced proficiency with:

    • Microsoft Office
    • Adobe Creative Suite
    • Captivate OR Articulate Storyline
    • Various other technology based training solutions

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