Job Description

Collections Specialist - Internal - REMOTE

Corporate Office
13907 Minuteman Dr 5th Floor
Draper Utah 84020
Job ID:
Job Description:

JOB PURPOSE: Assist in the process of providing customer and coworker support to collect delinquent accounts and to provide support to Collection Account Specialist 1 coworkers. The position functions with independence in determining appropriate customer support and collection activities by contacting customers and negotiating payment plans and settlement actions.



  • Maintains customer files and data base. Routinely updates data and ensures the integrity of all account data.
  • Applies available skip-trace methods to locate customers who may have moved.
  • Utilize Time Management skills and techniques to maximize the number and effectiveness of phone contacts.
  • Responsible for the professional and courteous interaction with customers to effectively and quickly determine their ability to pay and negotiate the most lucrative repayment schedule or cash settlement.
  • Assist coworkers by taking escalated calls and resolve customer concerns.
  • Collaborate with Collection Supervisor to assist in managing special projects.
  • Demonstrate proficiency in multiple competencies relevant to the position.
  • Negotiates settlements with customers to maximize recoveries.
  • Accept ACH and credit card payments by phone following all procedures and ensuring recordkeeping accuracy. Ensure that all payments are properly applied to accounts.
  • Provides customers with accurate and detailed notification and follow-up documentation.
  • Maintains a positive working relationship with all levels of Operations to exchange information, coordinate merchandise recovery and acquire historical background information on customers.
  • Responsible for adhering to all state and federal collection laws and be fully cognizant of the "Fair Debt Collection Practices Act."

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